I hope everyone had a happy Thanksgiving. I will blog later this week about all of our adventures in North Carolina but I have to take some time today to tell you about our travels.
About 6 weeks ago I made our travel arrangements on line with Northwest Airlines (NWA). I was a little nervous to make them so close to the holidays but I lucked out and was able to assign Grace and I seats next to each other. Well about a week before we left I realized I never received a confirmation email so I called customer service to make sure we had tickets.
The only way she could look my reservation was with the confirmation number.... argh! I didn't have one. Eventually I got her to admit that she could do it with my name and yes, we had tickets - YEAH!! But not before I was scolded by a customer no-service agent. I think this is where my troubles began.
Flash forward to the Wednesday before Thanksgiving. We check in at KCI like a breeze and get on the airplane. Only then do I realize that Grace and I are not sitting next to each other on the next leg of our journey. Don't know how that happened as I had reserved adjacent seats but this happens often to us.
I made sure I was at the gate in Minnisota early so she could reassign us before too many people checked in. I was told that she couldn't do anything about it. So I
tactfully *wink* sat by the podium and called my mom and told her about our exchange. About five minutes later I had new seats presented to me. Yes, Heather was evil but she got her seats. *insert evil laugh here*
We made it to Raleigh on time if not early but had to wait awhile to find someone to drive the jetway to our plane but all in all it was a nice flight out.
Monday--- hmmmm... there must be a full moon or something. It was weird weird weird.
We got to the airport a little behind schedule but no biggie. The oddities began when we hit the ticket counter.
I used the kiosk to check in and it only printed boarding passes for the first leg of our journey and didn't give us seat assignments. When I joined the line to hand over my bags I of course chose the wrong line. Karen ushered us into the right line and we finally got to the front. They were not helpful and kept talking to me like I was stupid, asking if I had printed bag tags --- ummm no?? I printed boarding passes. Had they asked my name, well you know.
So we say our good byes and get into security --- behind parents with two babies who of course get stopped to search their bags. Well we cut and then I had the brilliant idea to check my phone to see what time it was. 8:05--- the flight was at 8:30 and we have to be on board 15 minutes prior and we still have to check in to get seats. Gracie got on my shoulders and I ran through RDU with my backpack, package and girl. I'm sure we looked funny.
As I ran up to the counter they handed me boarding passes for Minnesota, but not to KC like they said they would at the ticket counter. AND we were 5 rows apart on opposite sides of the plane. When I commented that my 2 year old was not seated next to me I was told that I was too late so they just assigned us and that they didn't know she was two. I didn't want to get into it but I *maybe* made a comment about how ghetto the airline was. Then I had to humbly turn around and ask for my second set of boarding passes... they said they couldn't do that. Well they had given me MY boarding passes but not Grace's so I went back and demanded it. I won *insert evil laugh*.
When we got to Minnesota I went to the new gate to get our seats switched. I promise, I was nice. I was polite. I also had to wait until 20 minutes before we were scheduled to take off to talk to someone! ARGH and her solution was to move us to one behind the other rows. :P Keep in mind they were rearranging everyone since there was a change in aircraft. When we finally boarded and my pass was invalid I asked again and I was told to take care of it myself on the plane--- which I was planning on doing--- and I was told in a snotty voice.
So the story does end well. When we finally got to KC I was expecting my bags to be late or nonexistant. They were there, waiting. They had come in on an earlier flight-- weird. Never again will I fly NWA.